SAVE 40%-90%
ON YOUR PRESCRIPTIONS


Check Drug Prices Place a New Order Refill a Prescription For Dogs For Cats
PHONE: 1.866.732.0305 FAX: 1.866.732.0306
DOWNLOAD: ORDER FORMS REFILLS
WE ALSO OFFER:
     Need Assistance?
Please direct all inquiries to our toll-free number:
1-866-732-0305.
The information provided using this web site is only intended to be general summary information to the public. It is not intended to take the place of information given to you by your practitioner.

You are here: Home Pet Prescriptions FAQ

Pet Prescriptions FAQ

  1. Can the pharmacy mail pet prescriptions to the US?
  2. How much does it cost to have pet prescriptions mailed to me by DoctorSolve Healthcare Solutions Inc.?
  3. Why are your prescription prices so low?
  4. How much money will I save?
  5. Are the petmeds the same as what I get in the U.S.?
  6. If I don't see my prescription pet meds on your price list, does that mean you don't carry it?
  7. How long will it take to receive my pet prescriptions by mail?
  8. What is your return policy?
  9. What happens if I cancel my order?
  10. Is Doctorsolve Healthcare Solutions Inc. a pharmacy?
  11. What do you accept for payments?
  12. Does each pet have to have their own forms?
  13. How long are the pet prescriptions good for?
  14. Can I get medicines for myself?
  15. Do I have to have a prescription?
  16. Are my prescriptions reviewed by your medical doctor?

Can the pharmacy mail pet prescriptions to the US?

Yes. Customs will allow us to mail you a 90 day supply, followed by 3 refills if the prescription is written for 1 year.  There is no restriction on the quantity of non-prescription medications, such as the ones used for flea prevention. Also, there is no restriction on the number of pet prescriptions you would like to fill.

Back to Top

How much does it cost to have pet prescriptions mailed to me by DoctorSolve Healthcare Solutions Inc.?

If you order your pet prescriptions by mail, there is a $15.00 US shipping fee per package ($21.00 per package for cold pack items) for an unlimited number of prescriptions. All prescription drug prices include veterinarian fee and pharmacy dispensing fee.

Back to Top

Why are prescription prices so low?

The Canadian government limits how much pharmaceutical manufacturers can charge for brand-name drugs when they are approved and caps subsequent price increases. As well, in Canada generics become available 5 years earlier.

Back to Top

How much money will I save?

Most patients save 40-70%, which can be hundreds of dollars per visit.

Back to Top

Are the petmeds the same as what I get in the U.S.?

Yes.  Some pet drugs have different brand names.  Generic medications are the same as brand names but tend to be much cheaper.  If your pet medication is not available or is available only in a different form, we will notify you or your veterinarian ahead of time.

Back to Top

If I don't see my prescription pet meds on your price list, does that mean you don't carry it?

The pharmacy carries a much broader selection of prescription medications than those listed.  If you don't see the pet drug you are looking for please call our office 1-866-732-0305 or Fax: 1-866-732-0306, or email info@doctorsolve.com.

Back to Top

How long will it take for me to receive my pet prescriptions by mail?

Please allow 2-3 weeks for delivery.  

Back to Top

What is your return policy?

The Pharmacist shall not accept the return for use or re-use of any portion of any drug or non-prescription medication (College of Pharmacists Bylaw 5 (33. subsection 1)).

The pharmacy will send a 90 day supply of your petmeds unless you give specifics to the veterinarian’s office. For prescription drugs the pharmacy can ship a maximum of a 90 day supply as per US FDA and US Customs rules.

Generic substitution is automatic unless the particular medication is only available in Brand name. Please refer to the price list on the website that clearly states if a medication is a generic version of the Brand name drug.

Back to top


What happens if I cancel my order?

If the consultation from DoctorSolve Healthcare Solutions Inc. has been done, there will be a $20 US cancellation fee.

Back to top


Is DoctorSolve Healthcare Solutions Inc. a pharmacy?

No.  The medical staff at DoctorSolve Healthcare Solutions Inc. is committed to getting our American patients the best value in prescription medications. 
 
Our professional medical staff obtains your full medical history, reviews your prescription(s), their instructions and then one of our Canadian licensed veterinarians will re-write the prescription(s).
 
Your prescription is then filled at one of our associated pharmacies by a professionally registered pharmacist with a Canadian license and mailed to your home.

Prescriptions dispensed by Costal Canada Pharmacy
Suite #1006, 7495 132nd Street,
Surrey, B.C. Canada V3W 1J8
Licensed in British Columbia by The College of Pharmacists of British Columbia
Pharmacy Manager License # Q37

Back to top


What do you accept for payments?

Doctorsolve Healthcare Solutions Inc. accepts Visa, Mastercard, international money orders, and bank certified cheques.

Back to top


Does each pet have to have their own forms?

Yes, each pet is an individual with unique needs. However, phone consultations can be done on all of them at the same time. Also their medicines can be shipped together, and you may also include your personal medications.

Back to top


How long are the pet prescriptions good for?

They are valid from the time the veterinarian writes the prescription until it is filled completely according to his direction. We can fill pet prescriptions up to one year if they are written that way.

Back to top


Can I get medicines for myself?

Yes. For personal medications, click here.

Back to top


Do I have to have a prescription?

You must have a prescription from your veterinarian for medicines that require a prescription in the USA. Medicines that are non-prescription in the USA, can be purchased in quantities up to a 6 month’s supply.

Back to top


Are my prescriptions reviewed by your medical doctor?

We have a licensed veterinarian on our staff to fill your pet prescriptions.

Back to top




® doctorsolve healthcare solutions inc.surrey, british columbia,canada canadian pharmacies online